Trade

• Wholesalers

  

  Dynamic Rates | We offer competitive static rates to our wholesale/trade partners. Our rate seasons are as follows:

  • High Season 1 October until 30 April
  • Low Season 1 May until 30 September

  If you have the ability to load and sell rates by connecting to our channel manager, Siteminder, we are happy to offer this platform of dynamic pricing. This allows live availability and last-

  minute rates should they fall below the contracted static rates.

  Last Minute Rates | From time to time Brook Serene & Company Ltd may use “last minute” websites to display reduced rates. Some wholesalers have indicated they have the ability to load and sell rates on this basis.

  Brook Serene & Company Ltd is quite willing to allow access for all wholesalers to these rates which are commissionable by 20%.

• Travel Agencies

  

  We understand the value that travel agencies bring to the industry and that booking through a travel agent can offer convenience and a greater sense of confidence for the traveler. These relationships with your clients are important and therefore we ensure rate parity between our direct corporate clients and our travel agency partners.

  If you have a corporate client looking for rates at our hotels please contact us so that we can load the company into our system and keep you updated on our rates.

  Our rate seasons are as follows:

  • High Season 1 October until 30 April
  • Low Season 1 May until 30 September

• Professional Conference Organisers (PCOs) and Event Managers

  

  Our hotels are perfect for a range of business-related gatherings, from incentives and board meetings to strategic planning sessions, executive retreats, or even VIP delegations within larger business events and congresses. Our venues provide the ideal setting for your business needs, ensuring a sophisticated and professional atmosphere.

  For Professional Conference Organisers and Event Managers, we offer commissionable rates that can make your event planning process more rewarding.

  Our team is equipped to handle all aspects of your event, from technology and AV requirements to catering and accommodation, ensuring a seamless experience.

  If you would like to receive a quote for hosting your event at one of our hotels, we are here to assist you. Please contact us with your specific requirements, and we will be happy to provide a detailed quotation and discuss how we can meet your event needs.

Terms of Credit, Cancellations & Group Policy

• Terms & Conditions

  

  Our standard terms of credit are full pre-payment 14-days in advance of guest arrival. Preferred terms of credit are available and are extended to our trade partners based on criteria including payment history (average debtor days), length of partnership, and thorough credit checks. If you are interested in establishing an account with Brook Serene & Company Ltd please contact us directly.

• Cancellations

  
  • FIT Reservations – From 5pm (NZ time), two days prior to arrival, any cancellations/no shows after this point will be subject to a charge of one night’s accommodation per room cancelled.
  • Group Reservations – for group reservations policy please see Group Policy

• Group Policy

  

  We welcome small groups at our hotels including special interest groups, conference groups, and small group tours.

  We will offer one FOC room for every 10 paid rooms. (Applies to group bookings only) to a maximum of 2 FOC rooms per group)

  • Group cancellation policy
  • 60 days prior to arrival, an update of the group status is required, along with a 10% non-refundable deposit.
  • 30 days prior to arrival, a final rooming list is required, along with the remaining 90% payment due.
  • Any cancellations/no shows after this point will be subject to a charge of one night’s accommodation per room cancelled. Any additional nights will be refunded at a rate of 90% per night providing they are able to be resold.