Skip to main content
Brook Serene


Successful and sustainable businesses do not just happen overnight.  They are the direct result of robust planning, deliberate and targeted strategy development, and having trusted partners and advisors.  Brook Serene offers consulting services to existing hotel operators, new developers, and investors at each stage from feasibility studies, and hotel design through to opening and Qualmark assessment.

  • Professional advice grounded in experience

    Expand item Collapse item

    Brook Serene can offer advice and support on an ‘as needs’ basis, whatever your concern.

    When we provide consulting services, we make a concerted effort to comprehensively understand your business, your brand, your goals and the challenges you are facing.

    We won’t provide recommendations without first ensuring we understand your business like it is our own.

    With over 30 years of experience in hotel management and a formidable reputation, we are your New Zealand boutique hotel consultants.

  • Flexible agreements, tailored to your needs

    Expand item Collapse item

    Our consulting services accommodate both short-term needs and long-term requirements.

    Whether you require hotel design advice, a feasibility assessment or assistance with a multi-year project, we can work with you to determine deliverables and timeframes that are suited to your needs.

    If you decide you need more help or your requirements change, we are agile enough to accommodate this.

    Our deep hotel management expertise means you can rely on us to support you as best we can. We practice discretion where needed and our goal is to be your trusted partner and ally throughout your hotel journey.

Hotel design and refurbishment

If you are planning a new hotel development or considering upgrades to an existing property, we can consult with you on your plans and provide input to ensure your hotel design is both functional and aesthetically pleasing.

Feasibility studies

We help you make the best decisions for your business based on facts, finances and forecasting. If you are considering implementing a new system or strategy, our expert feasibility studies will allow you to make an informed decision.

Quality assurance

It can be helpful to get independent support with quality assurance to ensure that guests are receiving the best possible service. We can assist by providing mystery shoppers to provide objective reviews of their experience with your property.

Qualmark assessment

We have supported many hotels through the Qualmark assessment process, enabling them to become independently validated as a quality New Zealand tourism business.

  • General Operations
  • Sales & Distribution
  • Accounting & Finance
  • Marketing & Promotion
  • Human Resources
  • Social Repsonsibility
  • Health & Safety
  • Sustainability Programmes