Terms and Conditions

Legal Trading Name: BROOK SERENE & COMPANY LIMITED

Company number:395364
NZBN: 9429039444707
Incorporation Date:06 Dec 1988
Company Status: Registered
Entity type: NZ Limited Company
 

ACCOMMODATION CANCELLATION POLICY
Accommodation cancellations must be communicated to us by email or in writing by 6:00pm, two days prior to your arrival date.
In the event of a “no show” or late cancellation a charge of one night’s tariff will be applicable.

CHECK-IN & CHECKOUT
Check-in time is after 2:00 pm
Checkout time is before 11:00 am.

LUGGAGE STORAGE

We are more than happy to store luggage should you arrive prior to or depart after these times.

NON-SMOKING
Each of our hotels is a non-smoking hotel, please ask our team where the hotel’s designated smoking areas are should you wish to smoke.