Terms & Condition
TERMS AND CONDITIONS
Legal Trading Name: BROOK SERENE & COMPANY LIMITED
Incorporation Date:06 Dec 1988
Entity type:NZ Limited Company
ACCOMMODATION CANCELLATION POLICY
Accommodation cancellations must be communicated to us by email or in writing by 6:00pm, two days prior to your arrival date.
In the event of a “no show” or late cancellation a charge of one night’s tariff will be applicable.
CHECKIN & CHECKOUT
Check in time is after 2:00pm
Checkout time is before 11:00am.
We are more than happy to store luggage should you arrive prior to or depart after these times.
Each of our hotels are non-smoking hotel, please ask our team where the hotel’s designated smoking areas are should you wish to smoke.